Support

Get help with your Martian Gateway API integration and find answers to common questions.

Getting Help

For any questions or issues, reach out to our support team at support@withmartian.com.

Common Issues

Authentication Errors

If you're getting authentication errors:

1. Verify your API key is correct
2. Check that you're using the correct base URL
3. Ensure your API key has not expired
4. Confirm you have credits remaining

Rate Limiting

Martian Gateway implements fair usage rate limiting. If you encounter rate limit errors:

• Check the response headers for rate limit information
• Implement exponential backoff in your application
• Contact support for higher rate limits if needed

Model Availability

Not all models are available in all regions. If a model is unavailable:

• Check the Models page for current availability
• Contact support for specific model access requests

Connect with Us

Follow Martian for updates and announcements:

• X (Twitter): @withmartian
• LinkedIn: linkedin.com/company/withmartian
• GitHub: github.com/withmartian

Service Status

Check the current status of Martian Gateway services:

• Dashboard: app.withmartian.com for real-time status