Support

Get help with your Martian API integration and find answers to common questions.

Getting Help

Dashboard Support

Access support directly through your Martian Dashboard:

  • View your API usage and billing
  • Manage API keys
  • Access documentation
  • Contact our support team

Community Support

Join our Discord community to:

  • Get help from other developers
  • Share your experiences
  • Stay updated on new features
  • Connect with the Martian team

Common Issues

Authentication Errors

If you're getting authentication errors:

  1. Verify your API key is correct
  2. Check that you're using the correct base URL
  3. Ensure your API key has not expired
  4. Confirm you have credits remaining

Rate Limiting

Martian implements fair usage rate limiting. If you encounter rate limit errors:

  • Check the response headers for rate limit information
  • Implement exponential backoff in your application
  • Contact support for higher rate limits if needed

Model Availability

Not all models are available in all regions. If a model is unavailable:

  • Check the Models page for current availability
  • Try using the :cheap routing suffix for automatic failover
  • Contact support for specific model access requests

Contact Support

For issues not covered here, contact our support team:

Connect with Us

Follow Martian for updates and announcements:

Service Status

Check the current status of Martian services: